Better care
We provide care services funded by private individuals, Social Services, NHS and other private bodies. Leaf Care’s senior team have been working in the social care sector for more than 40 years and we have a wealth of experience in providing health and social care services.
Leaf Care Services provides care services to over 300 people and has a team of over 200 employees. We provide community care services, live in care services, residential care services and specialist training in the health and social care sector including Apprenticeship training to our employees and to outside organisations.
We listen to what people have to say and adapt. We work with Social Services, the NHS and private individuals and we continue to meet the high standards of care delivery. We embrace change and encourage feedback from our customers, clients and families we support. We listen to what people have to say and we make sure that our service continually improves. We work with Social Services, the Health Authorities and Care Quality Commission to ensure we continue to meet the standards and continue to keep ahead of any changes that are required. We embrace change and encourage feedback from the people who use our services.
Mission
Our mission is to provide high quality care services, maintaining excellence across all aspects of our business; leading innovation and development.
Vision
We seek to be the No.1 care provider in the UK for our customers, our staff and our local authority partners.
Values
› We promote an enthusiastic, energetic culture where people take pride in their work and in our company.
› We encourage innovation, creativity and excellence to instill confidence and trust through knowledge and expertise.
› We adopt a transparent and professional approach, understanding the level of sensitivity required in the nature of our work.
› We constantly seek to improve through training and encourage personal development throughout the team.
› We work hard and ensure that processes provide value to the customer and efficiency to the business.
› We are experts and leaders in Health and Social Care Services
Our Policies
Our History
Established in 2010, Leaf Care Services has grown to be a recognized quality care provider in East Anglia.
2010
Formation of Leaf Care Services
Leaf Care Services Norfolk was licensed by the Care Quality Commission to deliver personal care services for people to stay at home and receive homecare Services. Leaf Care Services signed a spot contract with Norfolk County Council, Adult Care Services and NHS primary care trust to deliver community home care services across Norfolk.
2012
Expansion of Services
Leaf Care Services developed its operational framework and service platform. It introduced a visiting call time tracking system to ensure all community calls are monitored and delivered.
Leaf Care Services launched its Live in Care Service. Leaf Care Services expanded the services to support people living in North Norfolk and opened a regional office in Cromer.
2013
Roots Training
Leaf Care Services formatted its Training Company Roots Training Services to provide nationally recognised QCF Training in Health and Social Care.
2014
Expansion of Care Provision & Training Services
Leaf Care Services expanded its services to provide 50 people with community-based care services living in North Norfolk and North of Norwich working with Norfolk County Council transferring from their existing service provider. Leaf Care Services expanded its Live in Services to provide Live in Care across the East and South of England, supporting people in London, Norfolk, Suffolk, Essex and Leicestershire.
Roots Training Services signed a contract with Broadland District Council to provide full Apprenticeship training in Health and Social Care to its Leaf Care Services employees.
2016
Winning Contracts
Norfolk County Council placed the block contract for the North Norfolk and Eastern areas with Leaf Care Services to provide its homecare services to people living in these areas.
Leaf Care Services signed a spot contract with Norfolk County Council and NHS services to provide a community homecare and live in service to people living in Great Yarmouth and surrounding areas.
Leaf Care Services signed a spot contract with the council and NHS to provide a community homecare and live in service to people living in Suffolk.
2018
IT System Innovation
Leaf Care Services Ltd launches it state of the art IT solutions systems in community care services. This involves real time care planning, computerised tasks leading to better outcomes in care. The technology supports the community care teams instantly access the vital information they require to manage their community caring role.
2018 (continued)
Leaf Care Staffing Ltd
Part of the Leaf Care Group Ltd now employs over 150 members of staff who all support and work for Leaf Care Group; consisting of carers, seniors in care, managers, mentors, trainers, social coaches, builders, maintenance teams, project managers, finance teams, HR teams, IT support teams and quality assurance inspectors.
2018 (continued)
Roots Training is now on the Register of Apprenticeship Training Providers! (RoATP)
This means Roots Training can deliver top quality training in Adult care to its employees and to Levy and Non-Levy paying employers.
Training providers listed on the RoATP, have been through an application process with the ESFA that considers due diligence, capability, quality and financial health to assess their capability to deliver high-quality apprenticeship training.
Roots Training is listed as a main provider of Adult Care Training.
2019
Leaf Community Care expands its services to cover the North Norfolk.
Specialist double assist teams which is providing hospital to home care support relieving the pressure on other services and keeping people at home which is where they want to be. The team is working under the umbrella of Norfolk Social Care providing further community care in hard to reach areas as part of the block contract previously awarded in 2016, including Mundesley, North Walsham and Aylsham areas.
2023
2023: Expanding Specialised Care Services
- Mental Health Services in King’s Lynn
In 2023, Leaf Community Care successfully secured contracts to deliver high-quality mental health services across King’s Lynn and surrounding areas, meeting the growing need for compassionate, specialised support in the region. - Learning Disabilities Care
Leaf Community Care proudly expanded its expertise by winning contracts to provide tailoured care for individuals with learning disabilities, furthering our commitment to inclusive, person-centered support.
2023
Setting the Standard in Training Excellence
- Expansion of Accredited Training
Roots Staffing Solutions established itself as a leading training provider by offering fully accredited qualifications tailored to the health and social care sector. Courses include Diplomas in Health & Social Care (Levels 2–5) and specialised certifications such as Medication Awareness and Autism Awareness. - Train the Trainer Programs Launched
We introduced Train the Trainer courses, empowering care providers to train their own teams in areas such as Dementia Care, Life Support, and Moving & Handling.
2024
Growing and Excelling Across Suffolk
- County-Wide Homecare Services in Suffolk
Continuing our growth in 2024, Leaf Community Care now delivers homecare services across Suffolk County, offering reliable and compassionate care to clients wherever they are. - PAMMS Inspection Success in Yarmouth
Our dedication to quality was recognisd in 2024 with a Good rating from PAMMS (Provider Assessment and Market Management Solution) for our Yarmouth location, showcasing our commitment to excellence in care delivery.
2024
Advanced Facilities and Broader Reach
- New State-of-the-Art Training Facilities
Our learning centers now include modern e-learning hubs, practical simulation rooms, and hands-on training equipment such as hoists and healthcare mannequins, ensuring learners gain real-world experience. - County-Wide Team Training
We expanded our offerings to train not only individual carers but also teams across care homes, healthcare services, and home care agencies throughout Norfolk, Suffolk and beyond.
2025
Recognitions and New Heights
- Norwich Branch Rated Good Overall
In 2025, our Norwich branch achieved a Good overall rating with CQC, reflecting our consistent focus on high standards and exceptional service across all aspects of care. - Award Nomination in Enablement – Norfolk
Leaf Community Care was honoured with a nomination for an Enablement Award in Norfolk, celebrating our outstanding work in helping clients regain independence and lead fulfilling lives.
2025
Leading the Future of Training
Launch of Oliver McGowan Tier 1 & 2 Training
In February 2025, Roots Staffing Solutions will deliver Oliver McGowan Mandatory Training, meeting new national requirements for learning disability and autism services
The Leaf Care Services Team
Founder
Our founder Christen McDonnell is a senior manager in social care and health services. She is a qualified social worker and health and social care manager and has a background in front-line social services, community projects, health services, training services and working in multi-agency teams.
The Team
All our managers undertake a full training programme in management and leadership in health and social care services. They are trained to the highest standards and they all have a background in management positions previously working in areas such as health care services, compliance and customer care. We are a friendly and dedicated localised run health and social care company, we provide high quality care by ensuring all our employees are trained to the highest standards.
Regulated Services
Leaf Care Services works to high standards and are registered with the Care Quality Commission in England.
We are accredited to work with Local Authorities, NHS Primary and Foundation Care Trusts, and provide care services to people who fund their own care, we work with private individuals, specialist social workers and solicitors. Leaf Care Services undergoes regular internal and external inspections to ensure the highest standards are maintained at all times.
Proactive quality control
We asked our customers what they think of our services and are pleased to
say they answered ‘Yes’ to the following:
%
Do your carers make you feel safe and protected?
%
Do your carers protect your privacy and dignity?
%
Do the carers support you with your independence?
A day in the life of a Leaf Carer
Sally is a live in carer who works with Jim who has poor eyesight and has dementia.
Lucy has been a carer for 8 years and provides home care for some of our most challenging clients.
Keep your independence, call today:
01603 618111
Head Office
4 St Benedicts Norwich
Norfolk NR2 4HH
Tel 01603 618111
Email info@leafcareservices.co.uk
